Sentiment Analysis in VoIP: Unlocking Deeper Insights into Customer Experience

Delivering exceptional customer service in today’s competitive landscape requires more than just tracking call durations or resolution times. With the introduction of Sentiment Analysis directly within the PBX platform, partners leveraging the Netsapiens (NS) ecosystem can now go beyond basic metrics to understand how callers feel, in real-time.

Why White Label VoIP Solutions Are the Secret Sauce for Your Business

white label voip solutions are the secret sauce for your business image

Are you looking to level up your business communication game without breaking the bank or reinventing the wheel? Look no further than white label VoIP solutions. These versatile platforms offer a host of benefits that can transform the way you communicate with your team and clients.

Top 4 White Label VoIP Providers for MSPs in 2025

Top 4 White Label VoIP Providers in 2025

Choosing the right white-label VoIP partner is pivotal for MSP margins in 2025. Viirtue tops our list with built-in quoting, automated taxes, and ConnectWise/QuickBooks integrations. RingLogix is intuitive, while SkySwitch and Intermedia require extra tools and fees. See our full comparison for the details.

What is a Cybersecurity Reseller and Why Should You Become One in 2025?

What is a Cybersecurity Reseller and Why Should You Become One?

The cybersecurity landscape is evolving rapidly, with businesses facing an unprecedented rise in cyber threats, including ransomware, phishing attacks, and data breaches. As cybercriminals become more sophisticated, organizations of all sizes are prioritizing robust security measures to protect their digital assets. Partnering with a reliable cybersecurity reseller can provide the necessary tools and expertise to stay ahead of these threats.

VoIP Resellers: Why Q1-2 is the Best Time for SMBs to Upgrade Their Communications

The start of a new year brings fresh opportunities for VoIP resellers to grow their business by helping small and medium-sized businesses (SMBs) upgrade their communication systems. Q1-2 is the perfect time to position your VoIP services as essential tools for SMBs looking to enhance efficiency, reduce costs, and stay competitive.