TURN EVERY CALL INTO A STRATEGIC Advantage
Sentiment Analysis for Netsapiens-Powered VoIP Platforms
In today’s competitive MSP landscape, customer experience is the new differentiator. Viirtue’s new Sentiment Analysis feature—natively embedded in the Netsapiens (NS) platform—gives MSPs, UCaaS providers, and white-label VoIP resellers the ability to capture real-time insight into how callers feel during conversations.
No add-ons. No third-party integrations. Just powerful voice intelligence, built in.
What Is Sentiment Analysis for VoIP?
Sentiment Analysis uses advanced AI-driven transcription and natural language processing (NLP) to identify emotional tone throughout voice calls. Calls are analyzed for positive, neutral, or negative sentiment, giving your customers immediate visibility into the health of every interaction.
This helps MSPs:
- Deliver more strategic customer support
- Drive higher value from VoIP services
- Differentiate their UCaaS offerings with advanced analytics
- Boost client satisfaction and retention
Key Features for MSPs and VoIP Resellers
Once enabled in the Netsapiens PBX, Sentiment Analysis:
Smart Call Transcription
Automatically records and transcribes calls into searchable text
Emotional Timeline Insights
Speaker Tags & Sentiment Flags
This feature simplifies performance reviews, improves quality assurance, and supports better sales and service coaching.
Why MSPs Should Offer Sentiment Analysis
Your business clients demand more than basic call logs. They want insight into their customer interactions, how people feel, when issues arise, and where service can improve.
By offering native Sentiment Analysis, you can:
- Add value to your hosted VoIP or UCaaS solution
- Help clients increase team performance and service quality
- Compete with enterprise platforms like Five9 and Talkdesk without the cost
- Position your MSP as a strategic technology partner, not just a provide
Use Cases Beyond the Call Center
While ideal for call centers, Sentiment Analysis benefits a wide range of business users:
Sales teams can pinpoint buyer hesitation or interest in real time
Support teams gain insight into rising frustration or recurring issues
Internal teams get objective feedback for training and performance
Solo entrepreneurs and SMBs access the same insights as larger enterprises
Whether your customers have two users or 200, this tool turns everyday phone calls into data-driven growth opportunities.
Why Viirtue Partners Should Act Now
Sentiment Analysis is now in beta for Viirtue partners using the Netsapiens ecosystem. During this limited release, partners gain:
- Early access to new features
- Discounted pricing on Sentiment Analysis seats
- Dedicated onboarding support from Viirtue
No extra software, logins, or tools to manage, just native analytics that help your customers grow.
Help Your Clients Level Up Their Communications
Ready to position your MSP or UCaaS business as a leader in voice intelligence?

Let Viirtue help you deliver smarter VoIP solutions that drive real ROI for your customers.
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