After years with a previous carrier, a longtime telecom provider began looking for a better partner—one that valued their business and offered room to grow. Despite being a long-standing client, they often felt overlooked due to their size. The search led them to Viirtue.
The decision to switch wasn’t made lightly. After evaluating more than a dozen providers, they found Viirtue stood out.
“I was looking for a provider that was growing. I connected with several members of the Viirtue team and immediately noticed the culture they had built. The platform was solid, the engineering behind it made sense, and it felt like the right move.”
What followed was a refreshing experience marked by responsiveness and collaboration.
“When I have a question, it gets answered. When I make a suggestion, it’s taken seriously. If I report a problem, I receive a response. It might not always be the answer I want, but I’m heard, which wasn’t the case with our previous carrier.”
The partner also shared that their entire mindset shifted after engaging with the Viirtue team at an industry event.
“I was ready to walk away from this business. But after a lunch meeting with the Viirtue team, I felt reenergized. That feeling grew stronger after attending Viirtue Connect. The culture, the team, the speakers—it gave me confidence to keep building. Now, I’m thinking about growing and one day handing this business over to my kids, instead of walking away.”
They now use Viirtue’s ViiBE platform for billing and backend configuration, with most customers already migrated and the rest on track to be moved over by the end of the year.
“What I like about ViiBE is how open the team is to partner input. After the last update, features we voted on were implemented. I’ve had honest conversations with the team, and I’ve seen my suggestions come to life.”
The transition to the Netsapiens platform brought both flexibility and usability.
“It was a challenge to learn something new, but the platform is logical and customizable. I was able to adjust outbound caller ID preferences through the NMS with support from the Viirtue team. That level of control wasn’t possible on our previous system. It’s also easy to train others, which helps my team ramp up quickly.”
“Every time I’ve raised a concern, it’s been acknowledged and addressed. That gives me confidence. Viirtue handles business the way I think it should be done. I respond to my customers, and I want a partner who does the same. That’s what I’ve found here.”
At Viirtue, we provide a comprehensive, all-in-one platform designed to streamline your operations and maximize your profit margins. Here’s why businesses are making the switch:
Take control of your business and unlock new revenue opportunities with Viirtue. Fill out the form now to request a demo and see the Viirtue difference firsthand!
