TURN EVERY CALL INTO A STRATEGIC Advantage

Sentiment Analysis for Netsapiens-Powered VoIP Platforms

In today’s competitive MSP landscape, customer experience is the new differentiator. Viirtue’s new Sentiment Analysis feature—natively embedded in the Netsapiens (NS) platform—gives MSPs, UCaaS providers, and white-label VoIP resellers the ability to capture real-time insight into how callers feel during conversations.

No add-ons. No third-party integrations. Just powerful voice intelligence, built in.

What Is Sentiment Analysis for VoIP?

Sentiment Analysis uses advanced AI-driven transcription and natural language processing (NLP) to identify emotional tone throughout voice calls. Calls are analyzed for positive, neutral, or negative sentiment, giving your customers immediate visibility into the health of every interaction.

This helps MSPs:

Deliver more strategic customer support
Drive higher value from VoIP services
Differentiate their UCaaS offerings with advanced analytics
Boost client satisfaction and retention

Key Features for MSPs and VoIP Resellers

Once enabled in the Netsapiens PBX, Sentiment Analysis:

Smart Call Transcription

Automatically records and transcribes calls into searchable text

Emotional Timeline Insights

Highlights emotional tone with a color-coded timeline

Speaker Tags & Sentiment Flags

Labels speakers and flags sentiment shifts for easy review

This feature simplifies performance reviews, improves quality assurance, and supports better sales and service coaching.

Smarter Call Insights with AI Summarization and Sentiment Detection

Elevate your VoIP experience with AI-powered call summaries and intelligent sentiment indicators, fully integrated with your Netsapiens platform. Automatically capture key moments, generate concise recaps, and identify caller mood with real-time analysis.

Auto-generated summaries: Highlight decisions, objections, and follow-ups from every conversation
Voice sentiment cues: Subtle speech patterns and word choices help flag positive or negative tone
Conversation clarity: Pinpoint high-impact exchanges with contextual markers and tags
Integrated workflow: No extra software, just seamless intelligence within your existing system

See the bigger picture in every call with faster, clearer, and more intelligent insights.

Why MSPs Should Offer Sentiment Analysis

Your business clients demand more than basic call logs. They want insight into their customer interactions, how people feel, when issues arise, and where service can improve.

By offering native Sentiment Analysis, you can:

Add value to your hosted VoIP or UCaaS solution
Help clients increase team performance and service quality
Compete with enterprise platforms like Five9 and Talkdesk without the cost
Position your MSP as a strategic technology partner, not just a provide

Use Cases Beyond the Call Center

While ideal for call centers, Sentiment Analysis benefits a wide range of business users:

Sales teams can pinpoint buyer hesitation or interest in real time

Support teams gain insight into rising frustration or recurring issues

Internal teams get objective feedback for training and performance

Solo entrepreneurs and SMBs access the same insights as larger enterprises

Whether your customers have two users or 200, this tool turns everyday phone calls into data-driven growth opportunities.

Why Viirtue Partners Should Act Now

Sentiment Analysis is now in beta for Viirtue partners using the Netsapiens ecosystem. During this limited release, partners gain:

Early access to new features
Discounted pricing on Sentiment Analysis seats
Dedicated onboarding support from Viirtue

No extra software, logins, or tools to manage, just native analytics that help your customers grow.

Help Your Clients Level Up Their Communications

Ready to position your MSP or UCaaS business as a leader in voice intelligence?

 Let Viirtue help you deliver smarter VoIP solutions that drive real ROI for your customers.